Pricing

Simple, transparent pricing.

Two components: a fixed monthly subscription and variable charges for messages sent. Prices are displayed in your local currency and always up to date.

Subscription

Choose the plan that fits your team.

All plans include the full Diarybook platform — scheduling, reminders, reporting, and all message channels. The plan level sets your user count and monthly free SMS allowance.

Bronze
per month
  • Up to 5 users
  • 20 free SMS reminders / month
  • SMS, email, voice & letter
  • Scheduling portal
  • Automated reminders
  • Email & phone support
Get started
Silver
per month
  • Up to 10 users
  • 50 free SMS reminders / month
  • SMS, email, voice & letter
  • Scheduling portal
  • Automated reminders
  • Email & phone support
Get started
Most popular
Gold
per month
  • Up to 50 users
  • 100 free SMS reminders / month
  • SMS, email, voice & letter
  • Scheduling portal
  • Automated reminders
  • Per-user & site reporting
  • Email & phone support
Get started
Platinum
per month
  • Up to 250 users
  • 250 free SMS reminders / month
  • SMS, email, voice & letter
  • Scheduling portal
  • Automated reminders
  • Per-user & site reporting
  • Email & phone support
Get started
Variable charges

Pay only for what you send.

Messages beyond your monthly free allowance are charged per unit. All charges are billed monthly and displayed in your local currency.

Messaging

SMS (per message part)
SMS reply (per message)
Email
Voice call (per call)
Letter (per page generated)
Free allowance included. Each subscription plan includes a monthly SMS reminder allowance — only messages sent beyond that threshold are charged.

Storage

First 5 GBIncluded free
Additional storage (per 500 GB)

Storage covers files attached to client records and appointment types. Most accounts remain comfortably within the 5 GB free tier.

Self check-in screens

Screen license (per screen, per year)
New service. Diarybook check-in screens let patients register their own arrival on-site — reducing reception queues and giving clinical teams real-time waiting room visibility. Get in touch to discuss hardware and installation options.
HSE organisations

HSE accounts are billed differently.

HSE services use annual message bundles rather than monthly variable billing — converting usage costs into a single predictable annual charge and reducing invoicing overhead for both sides. Bundle pricing and full HSE account details are on the HSE page.

View HSE pricing
Annual bundles · Subscription tiers · Fair usage policy

Not sure which plan is right for you?

Getting started is quick and there's no lengthy onboarding. If you're a public sector organisation with specific procurement requirements, we're happy to talk it through.

Get started Get in touch