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- DiaryBook Services
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Registering A New Account
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DiaryBook Operating In The HSE
Company Details
DiaryBook Limited has been trading since 1998 primarily in the healthcare and education sectors providing messaging and data processing services.
DiaryBook and the HSE
Working Together
The DiaryBook portal was created in 2006 to provide appointment management software and to automatically send appointment reminders by SMS text. In 2008 it was chosen as the preferred supplier for appointment reminder texting by Cavan General Hospital for Cavan/Monaghan and Louth/Meath hospital groups.
In 2011 a collaborative effort between DiaryBook and Brú Chaoimhin Cork St. moulded the DiaryBook service to operate more effectively within a HSE clinic environment paying particular attention to multiple users and departments, booking resources, client data entry, control and security.
Since then, it has been taken up by many other HSE primary care centres around Ireland and currently manages appointments for over 2,500 HSE staff.
Software Used
- Recording and management of client and appointment details
- Automated reminder processes by Text, Phone and Email
- Appointment confirmations by reply
- Waiting room capacity management
- Per user and site aggregated stat reporting
Provides integration between DiaryBook’s Text reminder service and existing hospital patient information management software.
More about the Synchronization Service...
Benefits
- Improved efficiency
- Centralized location for appointment information
- Control over booking times preventing double-booking and booking of inappropriate times
- Time management – blocking times for training and annual leave
- Waiting room capacity management to accommodate social distancing during Covid-19
- History of patient correspondence (text, email, phone)
- History of patient appointments and attendance record
- Automated and governed by flexible list of options
- Number of days or hours before appointment time or at time appointment is made
- Customized schedule based on the day of the appointment
- Customized message for each user or department
- Avoid weekends option
- Accept Replies option
- Include parent/guardian/carer mobile for reminder
- Can reduce DNA’s by up to 30%
- Reminder feedback system gives early warning of vacant/unused service provider slots that can be filled
- Multiple formats to suit patient: email, SMS text, automated voice call
- Customized reminders per clinic, department or individual service provider
- Subscribers to the DiaryBook service receive free email and telephone support and free service enhancements
- An instant method of contacting patients of a particular day, department or service provider
- No software installation or IT resources required to implement
- Secured access from any location