Bundle Packages are available to Health Service Executive accounts. They exist to remove the administrative overhead of monthly invoicing for variable message volumes, so that a service can raise a single purchase order covering its appointment reminders rather than reconciling an invoice each month.
This policy applies to any Diarybook account holding a Light or Medium Bundle.
A bundle is a quantity of messages, not a period of time.
A Light Bundle covers 1,000 messages and a Medium Bundle covers 5,000. A bundle lasts until those messages have been used, or twelve months from the date of purchase, whichever comes first. It does not run alongside the subscription year.
How a bundle works
What counts as a message. One message is one SMS part or one letter page. A reminder longer than a single SMS part counts as more than one message. Messages sent within the account's free monthly SMS allowance are not drawn from the bundle.
Bundles are cumulative, not tiered. An account may hold more than one bundle at the same time — two Light Bundles, or a Medium and a Light, or whatever combination matches the volume of the service. A bundle is held against a single account and cannot be transferred between accounts.
Using a bundle early is normal. An account sending more than expected will use its bundle before twelve months have passed. This is not a breach of this policy. A further bundle is added to the account and messaging continues without interruption. Diarybook will make every effort to assign a bundle suited to the expected volume of each account, and will review its size at renewal against actual usage.
No rollover. Unused messages expire twelve months after the date of purchase. They are not refundable, not transferable, and are not carried into a new bundle.
What a bundle covers
Appointment communication only. A bundle covers appointment reminders and related appointment correspondence sent from the account — reminders, appointment letters, confirmations, cancellations and rescheduling notices.
Not for bulk messaging. A bundle does not cover marketing messages, general announcements, surveys, or any bulk messaging unrelated to a scheduled appointment.
Misuse
Exceeding the volume of a bundle is not misuse. This section concerns the type of message sent, not the number.
Where an account is used to send messages outside the permitted use set out above, Diarybook reserves the right to:
Charge for the messages concerned at standard rates, outside the bundle.
Suspend messaging from the account.
Terminate the account in accordance with Diarybook's General Terms and Conditions.
No surprises. Diarybook will contact the account holder before suspending or terminating a service.
Complaints and contact
Any complaint, question or comment regarding this policy, or any suspected misuse of the Diarybook service, should be sent to support@diarybook.com or in writing to: