HSE Bundle Packages

Bundle Fair Usage Policy

This policy sets out how Diarybook's HSE message bundles are intended to be used, and what happens if usage falls outside those terms.

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DiaryBook's Bundle Packages are subject to fair usage caps on the volume of messages sent or received on the account.

Bundle Packages are designed to reduce administrative overhead between DiaryBook and the Health Service Executive (HSE) and to eliminate monthly invoicing of variable amounts relating to appointment reminders.

How bundles are expected to be used
Appointment reminders only. Usage of the bundle is expected to relate to appointment reminders only. If other types of messages are used, the account can be deemed in breach of this Fair Usage Policy.
Volume limits apply. If messaging levels from the account consistently exceed the stated limits of the bundle, the account can be deemed in breach of this Fair Usage Policy.
No rollover. DiaryBook will make every effort to assign a suitable bundle to each account, however unused capacity is non-refundable at the end of the bundle's term.
If a breach occurs

If a customer account is deemed in breach of the bundle, DiaryBook reserves the right to take either of the following actions:

Assign a higher-capacity bundle to the account and seek payment for same.
Terminate the account for non-compliance with the provisions of this Fair Usage Policy, in accordance with DiaryBook's General Terms and Conditions.

No surprises. DiaryBook will proactively contact customers in advance of any suspension or termination of service.

Complaints and contact

Any complaints, questions or comments regarding this policy, prohibited use, or other abuse of the DiaryBook service should be sent to support@diarybook.com or in writing to:

Customer Services
DiaryBook Limited
Ground Floor, 71 Lower Baggot Street
Dublin 2, D02 P593