# Waiting time statistics

## Why this matters

Waiting Time Statistics breaks each list down by priority: how many clients are waiting, how many
have breached, and the average and maximum wait. Those are the standard figures for comparing a
list against its targets and for reporting to commissioners.

## Options

| Option | Choices |
|---|---|
| Formats | View, CSV, PDF |
| Dates | None: the report shows the lists as they are now |
| Filters | **Users** (the users assigned to the entry), **Waiting Lists**, **Status**, **Priority**, **Locations** |
{.table}

If you leave **Status** empty, the report includes every client still on the list: **Awaiting
Triage**, **Waiting**, **Waiting and Scheduled**, **Scheduled for Review** and **Suspended**.

See [Running Reports](/docs/reporting/running-reports/) for the steps.

## What it contains

The report shows the number of **Patients** at the top, then one row for each priority on each
list, with an **All Lists** total row.

| Column | Meaning |
|---|---|
| List | The waiting list |
| Priority | Urgent, Soon, Routine, or **No Priority** for entries without one |
| Patients | The number of entries |
| Breached | Entries past their breach date |
| Average Wait (wks) | The average wait in weeks, to one decimal place |
| Maximum Wait (wks) | The longest wait in weeks |
{.table}

Rows with any breaches are highlighted in red.

The CSV file has the columns **List**, **Priority**, **Patients**, **Breached**, **Average Wait
(weeks)** and **Maximum Wait (weeks)**.

## What to watch for

**A No Priority row appears**
Entries in **Awaiting Triage** can be added without a priority. They have no breach date until one
is set, so they never count as breached.

**Counts are lower than the list itself shows**
Unless you have **Can view All Appointments**, the report only includes entries with an assigned
user. See [Running Reports](/docs/reporting/running-reports/#before-you-start).

## Related

- [Waiting List Summary](/docs/reporting/waiting-list-summary/)
- [Waiting Time Bands](/docs/reporting/waiting-time-bands/)
- [Breach Dates and Targets](/docs/waiting-lists/breach-dates-and-targets/)

---
Source: https://diarybook.com/docs/reporting/waiting-time-statistics/