Suspended entries
Why this matters
A suspension stops the waiting time clock, so a suspension nobody revisits hides a client from every breach figure. This report lists every current suspension, longest first, so each one can be reviewed and the client resumed or removed.
Options
| Option | Choices |
|---|---|
| Formats | View, CSV, PDF |
| Dates | None: the report shows the lists as they are now |
| Filters | Users (the users assigned to the entry), Waiting Lists, Priority, Locations |
The report always covers entries in Suspended. The Status filter is ignored.
See Running Reports for the steps.
What it contains
One row per suspended entry, sorted by the length of the current suspension, longest first.
| Column | Meaning |
|---|---|
| List | The waiting list |
| Client | The client’s name |
| DOB | Date of birth |
| Priority | Urgent, Soon or Routine |
| Suspension Reason | The reason given when the entry was suspended |
| Suspended Since | The start date of the current suspension |
| Days This Suspension | Days since the current suspension started |
| Total Suspended Days | Days suspended in earlier, completed suspensions |
| Joined | The join date |
| Assigned To | The users assigned to the entry |
Suspensions longer than 91 days (about three months) are highlighted in amber. Those longer than 182 days (about six months) are highlighted in red.
The CSV file has the columns List, Client, DOB, Mobile, Priority, Suspension Reason, Suspension Start, Days This Suspension, Total Suspended Days, Join Date and Assigned To. It includes the client’s mobile number, which the View and PDF versions leave out.
What to watch for
Entries are missing, including every unassigned entry Unless you have Can view All Appointments, the report only includes entries with an assigned user. See Running Reports.