Appointment type summary
Why this matters
The Appointment Type Summary shows demand and non-attendance for each type of appointment, such as a clinic or procedure, in a single table. It shows which services carry the most activity and where DNAs (Did Not Attend) cluster. That is the evidence you need to target reminders or change a clinic’s format.
Before you start
Appointments are counted under their appointment type. Appointments made without a type can’t be broken down this way.
Options
| Option | Choices |
|---|---|
| Formats | View, PDF |
| Dates | From: and To: |
| Filters | Users, Types, Rooms, Departments, Confirmed, Attendance |
This report has no CSV version. See Running Reports for the steps.
What it contains
One table, Appointment Summary, with a row for each appointment type and a total row at the bottom.
| Column | Meaning |
|---|---|
| Appointment Type | The type’s name |
| Appointments | Appointments of this type in the period |
| Patients | Different clients who had an appointment of this type |
| New Appt | Appointments that were the client’s first |
| Repeat Appt | All other appointments |
| Duration | Appointment time in minutes |
| Units / 5m | Appointment time in 5-minute units |
| DNA | Did Not Attend count |
| UTA | Unable To Attend count |
What to watch for
Patients is lower than Appointments Patients counts each client once, however many appointments of that type they had. The difference between the two columns shows how many clients came back more than once.
Adding up Patients doesn’t give the number of clients seen A client who had two different appointment types is counted once under each type.
DNA and UTA are counted per client DNA and UTA come from each client’s own attendance and confirmation status. A group appointment adds one DNA for each client in it who didn’t attend.