Merge fields

Merge fields are system defined words that begin and end with 2 carats (^^). They are used in reminder templates and they are the way Diarybook personalises a reminder message for an appointment.

For example: ^^name^^ is a merge field representing the client’s first name.

The data for merge fields comes from

  • the appointment
  • the client
  • the user
  • the location
  • additional sync fields

The full list of fields, with examples, is in the merge field reference.

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