Reduce missed appointments and increase client
engagement with DiaryBook's powerful appointment engine

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Know Who's Coming
And Who's Not!

With feedback from your clients you can easily see who were sent reminders, who responded and whether they can make their appointment.

DiaryBook's AI marks appointments based on the text messages of your clients' replies.

Possible empty slot at 09:30
Empty slot at 11:00
Time Client
08:30 Liam Madigan
09:00 Manaal Arkins
09:30 John Prechard
10:00 Mohammad Almasri
10:30 Michael Findle
10:30 Alisa Puckowska
11:00 Kay Bramwel

Appointment Reminders

DiaryBook is built on an advanced communications platform

Appointment details to your clients mobile phone. Replies are received back to your calendar.
Email clients with extra details such as a map of the appointment location.
Appointment letters are generated in PDF format and can include specialist appointment information.
For some a voice describing the date and time of their appointment is the perfect reminder.

Proven Method To
Reduce No-Shows

Not only is a missed appointment an inconvenience to you and your client, it costs you time, money and goodwill.

Scaled up missed appointments lead to huge inefficiencies and wasted cost across the board. Read about our thoughts on it here.

Using DiaryBook can reduce missed appointments by 30% or more

Automatic Reminders
Create an appointment reminder schedule that suits your processes. DiaryBook automatically communicates with your clients.
Scheduling Made Easy
A simple clean front-end makes it easy for your users to schedule appointments and to see at a glance the confirmation and attendance status of each one.
Connect Your Data
Seamlessly connect your current calendar to DiaryBook's advanced messaging platform and start benefitting right away
Team Management
Invite team members and control access to appointment schedules and client information secure in the knowledge that every action is logged.
Advanced Scheduling
Choose whether to have a basic reminder schedule or a complex mix of text, emails, letters and voice calls that suit the situation
Measured Results
Visually measure how DiaryBook reduces your missed appointments and optimises your potential to deliver your service to more people

Starter Level

Start for free and benefit from the power of appointment reminders.

Scale Up

Scale up to a higher subscription level to match your service growth

Scale Out

Scale out with multiple linked DiaryBook accounts

More Features

Feature Subscription
Import clients
Add and edit appointment details
Send appointment reminders by SMS text
Send appointment reminders by email
Automatic appointment reminders by telephone
Generate appointment reminder letters
Control access with basic, elevated and administrative user types
Make group appointments for multiple clients
Make repeat appointments
Specify work hours for each user
Block out times for holidays and meetings
Customize appointment types and durations
Link appointment types to waiting rooms
Control waiting room capacity
Book rooms and resources
Specify available hours of rooms and resources
Appointment calendar
Link calendar to 3rd party e.g. Google/Outlook
Organise clients in to groups for appointments and messaging
View client appointment history
View client attendance score
View client confirmation score
View history of client contact
Contact lapsed clients / appointments due
Customize SMS text message
Customize letter template
Customize voice script
Use location map
Personalize reminder messages
Schedule #hours in advance
Schedule #days in advance
Schedule appointment confirmations
Exclude confirmed appointments
Exclude weekends
Use different reminders based on schedule
Specify earliest hour for SMS reminders
Receive replies / Block replies **
Send reminders to parents/guardians/carers of client
Automatic message opt out
DiaryBook Sync Service software for automatic appointment syncing