Automatic
Appointment
Reminders
Reduce missed appointments and increase client
engagement with DiaryBook's powerful appointment engine
Know Who's Coming
And Who's Not!
With feedback from your clients you can easily see who were sent reminders, who responded and whether they can make their appointment.
DiaryBook's AI marks appointments based on the text messages of your clients' replies.
Possible empty slot at 09:30
Empty slot at 11:00
| Time | Client | |
|---|---|---|
| 08:30 | Liam Madigan | |
| 09:00 | Manaal Arkins | |
| 09:30 | John Prechard | |
| 10:00 | Mohammad Almasri | |
| 10:30 | Michael Findle | |
| 10:30 | Alisa Puckowska | |
| 11:00 | Kay Bramwel |
Appointment Reminders
DiaryBook is built on an advanced communications platform
Appointment details to your clients mobile phone. Replies are received back to your calendar.
Email clients with extra details such as a map of the appointment location.
Appointment letters are generated in PDF format and can include specialist appointment information.
For some a voice describing the date and time of their appointment is the perfect reminder.
Proven Method To
Reduce No-Shows
Not only is a missed appointment an inconvenience to you and your client, it costs you time, money and goodwill.
Scaled up missed appointments lead to huge inefficiencies and wasted cost across the board. Read about our thoughts on it here.
Using DiaryBook can reduce missed appointments by 30% or more
Automatic Reminders
Create an appointment reminder schedule that suits your processes. DiaryBook automatically communicates with your clients.
Scheduling Made Easy
A simple clean front-end makes it easy for your users to schedule appointments and to see at a glance the confirmation and attendance status of each one.
Connect Your Data
Seamlessly connect your current calendar to DiaryBook's advanced messaging platform and start benefitting right away
Team Management
Invite team members and control access to appointment schedules and client information secure in the knowledge that every action is logged.
Advanced Scheduling
Choose whether to have a basic reminder schedule or a complex mix of text, emails, letters and voice calls that suit the situation
Measured Results
Visually measure how DiaryBook reduces your missed appointments and optimises your potential to deliver your service to more people
Starter Level
Start for free and benefit from the power of appointment reminders.
Scale Up
Scale up to a higher subscription level to match your service growth
Scale Out
Scale out with multiple linked DiaryBook accounts
More Features
| Feature | Subscription |
|---|---|
| Import clients |      |
| Add and edit appointment details | |
| Send appointment reminders by SMS text | |
| Send appointment reminders by email | |
| Automatic appointment reminders by telephone | |
| Generate appointment reminder letters | |
| Control access with basic, elevated and administrative user types | |
| Make group appointments for multiple clients | |
| Make repeat appointments | |
| Specify work hours for each user | |
| Block out times for holidays and meetings | |
| Customize appointment types and durations | |
| Link appointment types to waiting rooms | |
| Control waiting room capacity | |
| Book rooms and resources | |
| Specify available hours of rooms and resources | |
| Appointment calendar | |
| Link calendar to 3rd party e.g. Google/Outlook | |
| Organise clients in to groups for appointments and messaging | |
| View client appointment history | |
| View client attendance score | |
| View client confirmation score | |
| View history of client contact | |
| Contact lapsed clients / appointments due | |
| Customize SMS text message | |
| Customize letter template | |
| Customize voice script | |
| Use location map | |
| Personalize reminder messages | |
| Schedule #hours in advance | |
| Schedule #days in advance | |
| Schedule appointment confirmations | |
| Exclude confirmed appointments | |
| Exclude weekends | |
| Use different reminders based on schedule | |
| Specify earliest hour for SMS reminders | |
| Receive replies / Block replies ** | |
| Send reminders to parents/guardians/carers of client | |
| Automatic message opt out | |
| DiaryBook Sync Service software for automatic appointment syncing | |